Shipping Policy

1. Shipping Overview

Futefy processes orders during our regular business schedule and works to prepare purchases promptly after payment has been successfully confirmed. Our standard handling time is 1–2 business days (Packaging & QC). After an order has been prepared and handed to the appropriate delivery carrier, the normal transit period is approximately 3–7 business days.

Shipping time is calculated separately from handling time. This means the estimated delivery period begins after the order has completed processing and has been transferred to the carrier. The total estimated delivery time generally ranges from 4–9 business days depending on distance and carrier operations.

2. Shipping Rates & Delivery Timeline

We keep our standard shipping charge simple and predictable. A flat shipping rate of $6.99 applies to standard orders. The shipping fee is shown during checkout before the order is completed, allowing customers to review the applicable charge before submitting payment.

The estimated delivery range is provided for planning purposes and is not a guaranteed delivery date. Carrier schedules can change after a package has entered transit. Futefy does not control the carrier's routing decisions, transportation schedules, local delivery conditions, or delays caused by circumstances beyond the carrier's normal operations.

3. Order Cut-Off Time

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders submitted before the daily cut-off time on a business day are eligible to enter our normal processing queue. Orders submitted after 5:00 PM EST may begin processing on the next applicable business day.

For example, if an order is placed before 5:00 PM EST on a Monday and payment has been successfully confirmed, the order enters handling on the next business processing cycle. An order placed after 5:00 PM EST is treated as received on the following business day. This timing convention helps establish a consistent processing schedule for all customers.

Orders placed during weekends or on days when normal business processing is unavailable will begin processing on the next business day. The handling period refers to business days rather than calendar days.

4. Handling & Order Processing

Once an order is successfully submitted, our team reviews the order information, conducts necessary quality control (QC), and prepares the purchased merchandise for shipment. Our standard handling time is 1–2 business days.

During processing, the order may be reviewed for payment confirmation, product availability, shipping information, packaging requirements, and other order details necessary for successful fulfillment. Processing is considered complete when the package has been prepared and released to the selected delivery carrier.

Customers should make sure that the shipping address, recipient name, apartment or unit information, city, state, ZIP code, and other applicable delivery details are entered correctly during checkout. Accurate information helps reduce the risk of delivery interruptions or address-related delays.

If an order requires additional clarification before it can be shipped, processing may take longer than the standard handling period. When additional information is necessary, we may contact the customer using the contact information supplied with the order.

5. Delivery Services & Tracking

Futefy uses established delivery services to transport customer orders safely and efficiently. Depending on the order specifications and delivery destination, shipments may be delivered through USPS, UPS, FedEx, or DHL eCommerce.

When tracking information is available for an order, customers can use the tracking details provided with their shipment email to monitor the package's movement. Tracking events may not appear immediately after a shipping label is created. In some cases, a carrier requires additional time to receive, scan, and register the package in its tracking system.

Once a package has entered the carrier's network, tracking updates are controlled by the applicable carrier. Temporary gaps between tracking scans do not necessarily mean that a shipment has stopped moving. Customers should allow reasonable time for the next carrier scan to appear.

6. Estimated Delivery Timeline

The following timeline illustrates how a typical order moves through our fulfillment process.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout. This includes the recipient's name, street address, apartment or unit number when applicable, city, state, ZIP code, and any other information needed for successful delivery.

An incomplete or incorrect address may result in a delivery delay, return to sender, additional carrier handling, or unsuccessful delivery. If you notice an address error after placing an order, please contact our customer support team as soon as possible.

Because orders may enter processing quickly, we cannot guarantee that an address change can be completed after an order has been submitted. If the package has already been dispatched, the customer may need to work directly with the applicable carrier regarding available delivery options.

8. Delayed Shipments

Although we work to maintain the delivery estimates stated in this policy, shipping times can occasionally be affected by circumstances outside our direct control. Examples may include severe weather, transportation disruptions, carrier network congestion, incorrect address information, operational interruptions, holidays, regional events, or other unexpected circumstances.

If your package appears to be delayed, please first review the most recent tracking update. Carrier tracking information is generally the best source for the current physical status of a shipment after it has left our fulfillment process.

A shipment that remains in transit beyond the estimated delivery period may require additional carrier investigation. Customers may contact Futefy support for assistance in reviewing the available shipment information.

9. Lost, Missing, or Misdelivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, first check the delivery area around your property, mailbox, front entrance, reception area, parcel locker, or other location where the carrier may normally leave packages. You may also wish to check with household members, building management, neighbors, or other authorized recipients who may have accepted the package.

If the package cannot be located, contact us with your order information and available tracking details so that we can help review the shipment status. Because delivery scans and final-mile events are recorded by the carrier, certain delivery investigations may require coordination with USPS, UPS, FedEx, or DHL eCommerce.

Customers should keep their tracking information available when contacting support about a missing shipment. Providing the order number and tracking number allows us to identify the shipment more efficiently.

10. Damaged Packages

We take care in packaging merchandise for safe transit. However, packages can occasionally experience rough handling conditions during transportation. If your order arrives with visible shipping damage, please inspect the package and its contents as soon as reasonably possible.

If merchandise appears to have been damaged during delivery, contact Futefy support with your order details and a clear description of the issue. Photographs of the shipping packaging and affected merchandise may be requested when necessary to evaluate the situation and file an inquiry with the carrier.

Retaining the original packaging may be helpful while a shipment issue is being reviewed. Please do not discard relevant packaging immediately if it may be needed for an investigation.

11. Multiple Items in One Order

Orders containing multiple products are normally prepared according to product availability and fulfillment requirements. Depending on the circumstances, items from the same order may be shipped together or may be dispatched separately.

If an order is shipped in more than one package, tracking information will be provided for each applicable parcel. Delivery dates can differ between packages because individual parcels may travel through different carrier routes or distribution centers.

If you receive only part of an order, review the available tracking information before assuming that an item is missing. A remaining package may still be in transit.

12. Business Days & Non-Business Days

Handling estimates are strictly based on business days. Our standard order cut-off schedule is Monday through Friday at 5:00 PM EST. Weekends and federal holidays are not counted as regular handling days.

Carrier transit estimates may also be affected by weekends, holidays, weather conditions, transportation volume, and carrier operating schedules. As a result, a calendar-day count may differ from the stated business-day estimate.

Customers should consider the distinction between processing days and transit days when estimating delivery arrival: 1–2 business days for handling (Packaging & QC), plus 3–7 business days for transit (4–9 business days total).

13. Shipping Charges at Checkout

Futefy's standard shipping charge is a flat rate of $6.99. The applicable shipping charge is clearly presented during the checkout process so customers can review their order total before completing the purchase.

Customers should review the order summary carefully before submitting payment, including the selected products, quantities, delivery address, shipping charge, and total amount. If any information appears incorrect, please make the appropriate correction prior to checkout.

14. Changes to Shipping Information

Futefy may update shipping procedures, delivery services, processing practices, or related information when operational circumstances require a change. Any revised shipping information will be promptly reflected on this page.

The shipping terms applicable to an order are based on the information available at the time the order is placed, subject to circumstances that may affect fulfillment or carrier delivery.

15. Contact Futefy

If you have questions about our products, orders, shipping, returns, payments, or any other aspect of your shopping experience, our customer support team is available to assist you.